Shipping policy

Shipping Policy

Order Processing

We aim to process and dispatch orders within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day. Processing may take slightly longer during sales, product launches, public holidays and other busy periods.

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

Australian Shipping

We currently ship to addresses within Australia using Australia Post or another suitable delivery provider.

The available shipping options and applicable costs will be displayed during checkout before payment is completed.

Estimated delivery times after dispatch are:

Standard Shipping: approximately 2–6 business days
Express Shipping: approximately 1–3 business days

Delivery to regional or remote locations may take longer. These timeframes are estimates and are not guaranteed.

Order processing time is separate from the estimated delivery time.

Shipping Costs

Shipping costs are calculated or displayed during checkout based on the selected delivery option, order value and any applicable shipping promotion.

Where free shipping is offered, the qualifying conditions will be displayed on our website or during checkout.

Tracking

Tracking information will be emailed to you after your order has been packed and dispatched.

Please allow some time for tracking information to update after your parcel has been lodged with the delivery provider.

Delivery Delays

Occasionally, deliveries may be delayed because of severe weather, public holidays, peak delivery periods, carrier disruptions or other circumstances outside our reasonable control.

If your tracking has not updated for an extended period or your parcel is substantially overdue, please contact us at support@couchcoversaustralia.com.au so we can assist with an investigation.

Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you notice an error in your delivery information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, or because the parcel was not collected, additional postage charges may apply before it can be sent again.

Lost or Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide your order number and clear photographs of the parcel and product.

If tracking shows that a parcel has been delivered but you cannot locate it, please check around the property and with other household members or neighbours before contacting us.

We will assist with eligible Australia Post or carrier investigations for parcels that are lost or damaged in transit.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.